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Top 5 POS Tools For Service & Repair Industry Retailers

For retailers in the service industry, keeping track of service order schedules can pose some challenges. Some repairs take hours longer than originally planned for, technicians get overbooked, and when it comes time to invoice the customers some services can be left out. Managing the service or repair processes for your business with verbal communication, pen and paper, or different software systems increases the chance of errors. It also increases labor, which, let’s face it, we could all benefit from having a little less work.

So, you should let your POS system do that extra work for you. With the right tools, service management is a breeze. The following are the top 5 POS tools every retailer in the service or repair industry should use.

Automatic Conflict Checking  First, you should be able to assign specific technicians to jobs. Then, your POS should notify you if the technician you are trying to schedule for a job is already booked for those hours. This makes scheduling easier for you, and allows your employees to see their upcoming scheduled repair jobs.

Service Stages Unique to Your Process  When tracking the progress of a service order, you should be able to see accurate stages that reflect your actual business processes. If your POS system only shows “In Progress” and “Finished”, you do not know why the item is still in repair or when it will be finished. However, if you are able to input your own service stages, then you would know that that item is “Waiting for parts”, which adds time to the process, giving you and your customer a more accurate time estimation.

Ecommerce Integration  To have an item serviced, customers can either call your location to set up a time or can simply walk in. While these methods are effective, most people these days choose to do things online when possible. Ecommerce Integration allows your customers have an online order submission option.

Invoice Creation Right From Service Order  The service order shows all of the details of labor hours, cost of parts, and other expenses associated with the service. If you use a separate system for creating and tracking service orders than you use for accounting and finance, then you will need to manually input the information from the POS system into the financial system. This process not only increases the chance for errors, but also increases labor.

Electronic Supplier Connection  For different items, you may need to order parts to complete the repair. You also probably keep some parts on hand that need to be re-ordered every so often. Connecting electronically to your suppliers though EDI Updaters allows you to see updated inventory levels at all times. That way, if an item needs a certain part, you can see how many you have on hand and then order the part quickly and easily if needed.

 

With Microsoft Dynamics AX, All of These Tools Are Available

This video shows the ease of creating, processing, and invoicing a service order using Microsoft Dynamics AX.

 

Microsoft Dynamics AX makes running your service and repair business easy by offering all of the tools listed above.

  • Microsoft Dynamics AX utilizes automatic conflict checking when scheduling technicians to jobs in the Service Management module. That way, you are never overbooking your employees and you can provide customers with accurate time completion estimates.
  • Microsoft Dynamics AX enables you to create and edit the service stage processes in the Service Management module, providing you with service stages unique to your process. This manifests more transparent communication between you and your technicians, and allows you to more accurately determine the length of time needed for jobs.
  • With the Enterprise Portal, ecommerce integration is easy. Not only does it allow you to track sales, customer history, and items left in customer carts, it also allows your customers to submit service requests online.
  • Because Microsoft Dynamics AX is an all in one system, it has Accounting, Finance, Payroll, Accounts Payable, and Accounts Receivable modules built in. With these capabilities, you can create an invoice right from a service order with a few clicks of a mouse.
  • With the Inventory Management module, electronic connection to any supplier is possible with Microsoft Dynamics AX.

To see some more capabilities of Microsoft Dynamics AX, watch our Business Management Overview, Task Recorder, and POS Cash Sale Features videos. You can also view Microsoft Dynamics AX on a mobile device.

If you would like to speak with a sales representative about Microsoft Dynamics AX, please email us or call us at 1-860-781-6045.

   

Congratulations to Buchheit Enterprises, Inc in Perryville, MO!

Buchheit Enterprises, Inc is the winner of our Orgill Fall Dealer Market raffle, and will be receiving a Windows 10 laptop! Thank you to everyone who stopped by our booth, we enjoyed meeting everyone and had so much fun at the show. We hope to see you at the Orgill Spring Dealer Market February 16th – February 18th in New Orleans, LA.

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If you didn’t have a chance to meet us at this Orgill Market, or if we did meet there and you would like to learn more about Microsoft Dynamics AX, please email us or call 860-781-6045.

You can also view our Orgill Updater brochure, Service Order video, and watch Microsoft Dynamics on a mobile device. Follow us on social media for details, upcoming shows, and promotions.

   

Congratulations to Shaver Plumbing & Hardware in Salem, AR!

Shaver Plumbing & Hardware is the winner of our HDW Market raffle, and will be receiving a Windows 10 laptop! Thank you to everyone who stopped by our booth, we enjoyed meeting everyone and had so much fun at the show. We hope to see you next year at the HDW Fall Market on January 20th – January 22nd in Hot Springs, AR.

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If you didn’t have a chance to meet us at HDW, or if we did meet there and you would like to learn more about Microsoft Dynamics AX, please email us or call Mark Powell at 860-781-6470.

You can also view our Service Order video, watch Microsoft Dynamics on a mobile device, and follow us on social media for details, upcoming shows, and promotions.

   

Congratulations Cedar River Garden Center in Palo, IA!

Cedar River Garden Center is the winner of our IGC Showcase raffle, and will be receiving a Windows 10 laptop! Thank you to everyone who stopped by our booth, we enjoyed meeting everyone and had so much fun at the show. We hope to see you next year at the IGC West Fall Showcase on August 15th – August 17th 2017 at the Navy Pier in Chicago, IL.

CRGC - IGC laptop winner

If you didn’t have a chance to meet us at IGC, or if we did meet there and you would like to learn more about Microsoft Dynamics AX, please email us or call Mark Powell at 860-781-6470.

You can also view our Garden Brochure, and follow us on social media for details, upcoming shows, and promotions.

   

NBS Fall 2016 Semi Annual Market

Come join us at the NBS Fall 2016 Semi Annual Dealer Market to see the latest Microsoft technology for Firearms, Sporting Goods, Archery, Range Management, Rental, and Service POS – Microsoft Dynamics AX!   

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Where: Fort Worth Convention Center in Fort Worth, TX. Booth # 307

When: Tuesday August 30th – Friday September 2nd

Why: Microsoft Dynamics AX can replace pad and paper, or any custom or proprietary POS system.  Microsoft Dynamics AX makes managing your business easier by offering all the basic retail features of your current system, with the addition of features such as: Electronic Bound Book, E-Form 4473, Service Management, Rental Management, Built in GL, AP, and AR, Payroll, E-Commerce,  Inventory Management, Mobility, and more.

Plus, by stopping by our booth, you’ll be Automatically Entered To Win a Microsoft Windows 10 Laptop!

Watch our Service Order video here, and see who won the prize at out last tradeshow here.

If you would like to speak to a sales representative before or after the tradeshow, please feel free to contact us anytime.

Orgill Fall Dealer Market

Come join us at the Orgill Fall Dealer Market to see the latest Microsoft technology for Hardware, Lumber, Building Materials, Service, and Rental POS – Microsoft Dynamics AX!   

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Where: Sands Expo and Convention Center in Las Vegas, NV. Booth # 765

When: August Thursday 25th – Saturday August 27th

Why: Microsoft Dynamics AX can replace pad and paper, or any custom or proprietary POS system.  Microsoft Dynamics AX makes managing your business easier by offering all the basic retail features of your current system, with the addition of features such as: Service and Rental Management, Orgill Updater, Built in AP, AR, and GL, Payroll,  E-Commerce, Inventory Management, Warehouse and Distribution Management, and more.

Plus, by stopping by our booth, you’ll be Automatically Entered To Win a Microsoft Windows 10 Laptop!

Watch our Service Management video, and check out our Orgill Updater.

See who won the prize at out last tradeshow here.

If you would like to speak to a sales representative before or after the tradeshow, please feel free to contact us anytime.

HDW 2016 Fall Dealer Market

Come join us at the HDW 2016 Fall Dealer Market to see the latest Microsoft technology for Lumber, Hardware, Building Materials, Service, Rental, Farm, and Fertilizer POS- Microsoft Dynamics AX!

HDW logo no slogan

Where: Statehouse Convention Center in Little Rock, AR. Booth #429

When: Friday August 19th – Sunday August 21st

Why: Microsoft Dynamics AX can replace pad and paper, or any custom or proprietary POS system.  Microsoft Dynamics AX makes managing your business easier by offering all the basic retail features of your current system, with the addition of other included features such as: Mobility, Payroll, Inventory Management, E-Commerce, EMV Chip & Pin Integration, Tablet and Smartphone Apps, Rental and Service Management, Consumer Insights, Warehouse and Distribution Management, and more. These capabilities can be implemented as a comprehensive solution or as individual business functions, allowing you to customize the best option for your business.

Plus, by stopping by our booth, you’ll be Automatically Entered To Win a Microsoft Windows 10 Laptop! See who won the prize at out last tradeshow here.

Please watch out Business Management Overview and POS Cash Sale videos to see Microsoft Dynamics AX in action.

Not looking to change your POS system at this time? See 5 Reasons to Upgrade Your POS System for more information.

If you would like to speak to a sales representative before or after the tradeshow, please feel free to email us anytime or call (860) 781-6470.

Independent Garden Center Fall 2016 Market

Come join us at the Independent Garden Center Fall 2016 Market to see the latest Microsoft Dynamics technology for Farm and Garden, Landscaping, Fertilizer, Hardware, Service, and Rental POS- Microsoft Dynamics AX!

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Where: Navy Pier Convention Center in Chicago, IL, Booth #314

When: Tuesday August 16th-Thursday August 18th

Why: Microsoft Dynamics AX can replace pad and paper, or any custom or proprietary POS system.  Microsoft Dynamics AX makes managing your business easier by offering all the basic retail features of your current system, with the addition of other included features such as: Mobility, Payroll, Inventory Management, E-Commerce, EMV Chip & Pin Integration, Tablet and Smartphone Apps, Rental and Service Management,  Consumer Insights, Warehouse and Distribution Management, and more. These capabilities can be implemented as a comprehensive solution or as individual business functions, allowing you to customize the best option for your business.

Plus, by stopping by our booth, you’ll be Automatically Entered To Win a Microsoft Windows 10 Laptop! See who won the prize at out last tradeshow here.

To see Microsoft Dynamics AX in action, please watch our Business Management Overview and POS Cash Sale videos.

Not looking to change your POS system at this time? See 5 Reasons to Upgrade Your POS System for more information.

If you would like to speak to a sales representative before or after the tradeshow, please feel free to email us anytime or call (860) 781-6470.

    

5 Reasons to Upgrade Your POS System

upgradeHaving the right tools to run your business is essential – You need suitable inventory, hardworking staff members, a reliable way to keep records, and a POS system to process transactions. Sometimes you need to hire some new staff members or order new products for your inventory – But how do you know when to upgrade your POS system?

  1. Your current POS system is outdated. If it is older than your youngest employee or intern, it is definitely time to switch. Do you remember wondering if your current POS system could withstand the Y2K changeover? If so, you’re probably due for an upgrade.

  2. You need multiple systems to run your business. You have a POS system for your registers, you have accounting software for your payroll, you have a few others to manage your inventory, vendors, and warehouse distribution. If this sounds like your business, then it is time to switch to one POS system that can perform all of those functions seamlessly and easily. Doesn’t keeping your shirts, pants, shoes, and jackets all together in one closet make getting dressed a lot easier?

  3. The employees using your system get frustrated with it. Maybe the inventory from your warehouse is never up to date because it doesn’t take into account online orders. Maybe doing stock counts on pen and paper with no images of the items gets difficult. Keep this in mind: Your cashiers are the last people your customer interacts with before leaving your store. If they are frustrated during that final transaction because of something regarding your POS system, then they may not be leaving your customer with the best impression. Happy employees generate happy customers. Happy customers generate profit.

  4. The support for your current POS system does not meet your needs. Every time you call you speak with a different person, so they don’t know about how your system crashed last week and how that crash could be related to the current problem you’re having. You try to ask for the person you spoke with last time, but you don’t remember his name and the person you’re on the phone with can’t look it up for you. Upgrading to a new POS system and having a support team that assigns your business a specific technician can relieve many of these headaches in the future.

  5. You want to be able to use tablets and smartphones. Have you noticed that more stores are checking out their customers on tablets and smartphones, but can’t even imagine that being realistic for your own business? If you have an up to date POS system, then you can use the latest technology as well.

Time to upgrade

What POS system should you upgrade to?

Microsoft Dynamics AX will provide your business with solutions for all of the above.

  • Microsoft Dynamics AX is a state of the art POS system developed by the trusted brand Microsoft. It has all the capabilities of your current POS system, and more.
  • With Microsoft Dynamics AX, all of your core business functions are in one system. Need to manage trade agreements for discounts with a vendor? Microsoft Dynamics AX. Need to reschedule a delivery? Microsoft Dynamics AX. Need to manage payroll? You guessed it, Microsoft Dynamics AX.
  • Microsoft Dynamics AX is compatible with Add-Ons. System Solutions LLC creates custom Add-Ons for clients. If you wish to add an industry-specific capability to your POS, our team can create it for you, install it in your system, and provide training.
  • System Solutions LLC sets up your business with one of our Microsoft Dynamics AX experts exclusively. That way, if there is a reason to call for support, then your account manager will already be familiar with your account and will be able to help you faster.
  • Microsoft Dynamics AX has tablet and smartphone capability, or Modern POS, already built into it that runs seamlessly with registers. If you have the devices, we have the system.

What are you waiting for?

Watch our Business Management Overview and POS Cash Sale Features videos to see some capabilities of Microsoft Dynamics AX in action.

If you would like to speak with a sales representative about Microsoft Dynamics AX, please email us or call us at 1-860-781-6470

Personalizing Customer Experiences With Microsoft Dynamics AX

Microsoft Dynamics AX enables you to manage your entire business with one system. From the sales floor to the headquarters, Microsoft Dynamics AX has all of your business needs covered.

With an innovative Modern POS setting, Microsoft Dynamics AX runs on tablets and smartphones as well as desktop computers and registers. This encourages your employees to have a more personalized interaction with your customers.

With the ability to locate customer history in the database and to see available inventory at all store locations at the touch of your fingertips, Microsoft Dynamics AX seamlessly empowers store associates to provide every customer with the best possible service.

Microsoft Dynamics AX can replace any current POS or ERP system, easily converting data from one to another. Being able to access inventory, accounting, consumer insights, sales, e-commerce, and delivery schedules all in one place makes running your business a whole lot easier.

If you have any questions about the Modern POS feature of Microsoft Dynamics AX, or wish to learn more about how this system can ultimately improve your bottom line, please contact us at System Solutions LLC:

Email: Sales@SysSolutionsLLC.com
Phone: 1-888-816-8002

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